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Fare Collection / Technical Support Analyst

Company: SYSCOM, Inc.
Location: Pomona
Posted on: February 22, 2021

Job Description:

SYSCOM is seeking a Fare Collection / Technical Support Analyst to join our client's Integrated Digital and Technical Services (IDTS) department which is responsible for the effective management and support of the information technology tools and the computing environment that they operate in. To be effective in this role, the information technology department must have a deep and broad functional understanding of the systems, processes, procedures, and business practices of the organization such that they can coach, mentor, and provide expertise in the adoption, use and implementation of information technology tools.The goals and guiding principles of the IDTS team are:

  • To provide the highest levels of customer service to staff and contractors.
  • To equip users and contract staff with the tools, infrastructure, and training to perform optimally.
  • To keep the infrastructure current; typically, versions older than two years of a Generally Available (GA) software or hardware release are upgraded.
  • To continuously add and improve solutions to strengthen performance, security, and usability.
  • To deploy solutions that are cost-effective and fiscally sustainable.
  • To provide redundancy and failover of infrastructure to ensure high availability of computing resources for users.The Fare Collection / Technical Support Analyst will work in an environment that utilizes: INIT ticket machines, ticket office machines and back office; Cubic optic scanners; Masabi / SolidRun Single BoardComputers (SBCs); Masabi mobile and inspection apps.Candidates should have at least 5 years of experience with Fare Collection, Technical Support Analysis to include:
    • Fare analysis and fare technology integration with local and regional metro partners for the ticket machines
    • Future installation support and oversight for INIT ticket machines to ensure requirements are met
    • Support for the upcoming and future projects such as ARROW, in the county
    • Optic Scanners - Support future integration efforts with local and regional partnersPlease note that normal business hours are 8:00 AM to 5:00 PM PST and the work will primarily be done onsite in Pomona, CA. The position is estimated to last for 3 years and may be extended an additional 1 to 2 more years. SYSCOM, Inc. is a Baltimore based information technology services company, whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. SYSCOM has been in business since 1982 and provides enterprise-wide solutions for a variety of public and private sector clients, including government human services, financial and insurance services, health insurance, and technology. EQUAL EMPLOYMENT EMPLOYER - provided by Dice

Keywords: SYSCOM, Inc., Pomona , Fare Collection / Technical Support Analyst, Accounting, Auditing , Pomona, California

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