Box office and Credentials Clerk

Company: Fairplex
Location: Pomona
Posted on: May 14, 2022

Job Description:

The Ticketing Clerk performs a broad range of administrative duties under the direction of Ticketing Coordinators and the Ticketing Manager. Responsible for selling, receiving and processing admission, concert tickets, and parking credentials for Fairplex produced events and/or event ticketing orders for a third party.
PRINCIPAL DUTIES AND RESPONSIBILITIES

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• Represent the Fairplex in a professional and ethical manner
  
• Provides information to patrons regarding performances and ticket policies
  
• Provides assistance to customers in purchasing and redeeming tickets on customers' phones
  
• Utilizes Ticketmaster and Etix software to process ticket sales and redemption
  
• Answering a high volume of incoming calls with proper phone etiquette
  
• Filing paperwork alphabetically
  
• Entering data on Excel spreadsheets
  
• Selling and scanning admission, parking, concert and attraction tickets for customers
  
• Processing orders from various departments
  
• Ensures all tickets or credentials are valid and ready for entry
  
• Perform other duties as assigned
  
  Required Skills
  
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  • Completion of high school education or GED
    
  • Maintains accuracy in financial transactions and handling money
    
  • Accountable for transactions at his/her work station
    
  • Must possess strong oral and written communication skills
    
  • Knowledge of Microsoft Office and Microsoft Excel is necessary
    
  • Must have good general computer skills and be prepared to become skilled at Ticketmaster and Etix software program
    
  • Ability to type 40 wpm
    
  • Must be able to handle multiple projects simultaneously and work effectively under pressure
    
  • Must have excellent skills in customer service, verbal and written communications, and problem solving
    
  • Ability to work professionally and effectively with all types of people
    
  • Ability to communicate on the telephone effectively
    
  • Fluency in another language is a plus
    
    PHYSICAL REQUIREMENTS OF JOB
    
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    • Must be able to lift a minimum of 25 pounds
      
    • Must be able to work overtime, when asked
      
    • Must be able to stand, sit, and move around the fair grounds over extended periods of time
      
    • Must have reliable private transportation
      
    • Must be able to operate a computer, type, and operate a calculator
      
    • Will be required to wear a company-provided uniform
      
    • Must wear a company-issued badge and use said badge in conjunction with our electronic timekeeping system
      
    • Must be able to climb stairs
      
    • Must be willing to work a flexible schedule, which may include days, nights, weekends, and holidays
      
    • Must be able to work every day of the LA County Fair
      
    • Must be able to work in various weather conditions, such as heat, cold, or rain
      

Keywords: Fairplex, Pomona , Box office and Credentials Clerk, Administration, Clerical , Pomona, California