Manager Operations - Behavioral Health Customer Service - Work From Home
Company: UnitedHealth Group
Location: Pomona
Posted on: May 15, 2022
|
|
Job Description:
If you are located within the state of California, you will have
the flexibility to telecommute* (work from home) as you take on
some tough challenges. Combine two of the fastest - growing fields
on the planet with a culture of performance, collaboration and
opportunity and this is what you get. Leading edge technology in an
industry that is improving the lives of millions. Here, innovation
is not about another gadget; it is about making health care data
available wherever and whenever people need it, safely and
reliably. There is no room for error. If you are looking for a
better place to use your passion and your desire to drive change,
this is the place to be. It's an opportunity to do your life's best
work.SM The California - based Manager of Operations is responsible
for management of multiple functions within the Behavioral Health
Customer Service Team. The Manager manages daily operations of
multiple levels of staff across multiple business functions, the
team potentially would consist of leadership employees ranging from
4 - 6 direct reports with potential of up to 125 indirect reports
involving overseeing Behavioral Health Customer Service day to day
operations, financial and non-financial results (budgets and
performance), project management, account management and
implementation support. This position is full - time. Employees are
required to work our normal business hours of 7:00 AM - 7:00 PM
CST. It may be necessary, given the business need, to work
occasional overtime or weekends.--Training will be conducted
virtually from your home. *All Telecommuters will be required to
adhere to UnitedHealth Group's Telecommuter Policy. Primary
Responsibilities: Demonstrate Operational Thinking & Agility Have a
clear understanding of business expectations and communicate
business plans that align with organization values and strategies
Make effective business decisions using financial data Demonstrate
Organizational Focus and Drive Results Meet business performance
goals and guarantees i.e., service levels, ACW, AHT, ASA, transfer
rate, etc. Adhere to compliance policies, Learn Source classes,
values and expectations Identify obstacles impeding goal
achievement and act to remove them Build Organizational Talent
among the teams - Effectively have personal and professional
development plans in place Improve Operational Efficiency - Lead,
promote and support innovative solutions Drive high employee
engagement You'll be rewarded and recognized for your performance
in an environment that will challenge you and give you clear
direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.
Required Qualifications: Bachelor's Degree (or higher) OR High
School Diploma / GED with equivalent work experience 5+ years of
Customer Service / Call Team Management experience Experience in
managing performance reports to effectively identify variances and
act quickly to address them Proficient in Microsoft Office tools:
Microsoft Word (ability to create, edit, save, and send documents),
Microsoft Excel (ability to create, edit, save, and send
spreadsheets), and Microsoft PowerPoint (ability to create, edit,
save, and send presentations) Ability to work any 8-hour shift
between the hours of 7:00 AM - 7:00 PM CST Preferred
Qualifications: Project Management experience Behavioral Health /
Medical Call Operations knowledge OR experience Proficient in
Workforce Management Knowledge with applications such as IEX, CMS,
VCC, OMNI, OR other Telecommuting Requirements: Reside within the
state of California Required to have a dedicated work area
established that is separated from other living areas and provides
information privacy Ability to keep all company sensitive documents
secure (if applicable) Must live in a location that can receive a
UnitedHealth Group approved high-speed internet connection or
leverage an existing high-speed internet service Soft Skills:
Mentoring, Coaching, Developing leaders, and front - line
experience Solid analytical, problem solving and decision - making
skills; ability to exercise good judgment Solid telephone and
client service skills; ability to interact professionally in
challenging situations Self - directed with ability to be flexible
with shifting priorities Proven ability to prioritize effectively
and drive results with sense of urgency Strategic thinker with
ability to work with all levels of the organization Superior
collaboration and verbal and written communication skills
Influencer with strong communication skills - verbal and written
Results focused, ability to remove roadblocks Agile, flexible,
multi-tasker who enjoys complex challenges UnitedHealth Group
requires all new hires and employees to report their COVID-19
vaccination status. Military & Veterans find your next mission: We
know your background and experience is different and we like that.
UnitedHealth Group values the skills, experience and dedication
that serving in the military demands. In fact, many of the values
defined in the service mirror what the UnitedHealth Group culture
holds true: Integrity, Compassion, Relationships, Innovation and
Performance. Whether you are looking to transition from active duty
to a civilian career, or are an experienced veteran or spouse, we
want to help guide your career journey. Learn more at
https://uhg.hr/transitioning-military Learn how Teresa, a Senior
Quality Analyst,--works with--military veterans and ensures they
receive the best benefits and experience
possible.--https://uhg.hr/vet UnitedHealth Group is working to
create the health care system of tomorrow. Already Fortune 10, we
are totally focused on innovation and change. We work a little
harder. We aim a little higher. We expect more from ourselves and
each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals,
we're building a high-performance health care system that works
better for more people in more ways than ever. Now we're looking to
reinforce our team with people who are decisive, brilliant - and
built for speed. Come to UnitedHealth Group, and share your ideas
and your passion for doing more. We have roles that will fit your
skills and knowledge. We have diverse opportunities that will fit
your dreams. Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. Keywords:
#RPO, #YELLOW
Keywords: UnitedHealth Group, Pomona , Manager Operations - Behavioral Health Customer Service - Work From Home, Executive , Pomona, California
Click
here to apply!
|