Manager Operations - Behavioral Health Customer Service - Work From Home

Company: UnitedHealth Group
Location: Pomona
Posted on: May 15, 2022

Job Description:

If you are located within the state of California, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM The California - based Manager of Operations is responsible for management of multiple functions within the Behavioral Health Customer Service Team. The Manager manages daily operations of multiple levels of staff across multiple business functions, the team potentially would consist of leadership employees ranging from 4 - 6 direct reports with potential of up to 125 indirect reports involving overseeing Behavioral Health Customer Service day to day operations, financial and non-financial results (budgets and performance), project management, account management and implementation support. This position is full - time. Employees are required to work our normal business hours of 7:00 AM - 7:00 PM CST. It may be necessary, given the business need, to work occasional overtime or weekends.--Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Demonstrate Operational Thinking & Agility Have a clear understanding of business expectations and communicate business plans that align with organization values and strategies Make effective business decisions using financial data Demonstrate Organizational Focus and Drive Results Meet business performance goals and guarantees i.e., service levels, ACW, AHT, ASA, transfer rate, etc. Adhere to compliance policies, Learn Source classes, values and expectations Identify obstacles impeding goal achievement and act to remove them Build Organizational Talent among the teams - Effectively have personal and professional development plans in place Improve Operational Efficiency - Lead, promote and support innovative solutions Drive high employee engagement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor's Degree (or higher) OR High School Diploma / GED with equivalent work experience 5+ years of Customer Service / Call Team Management experience Experience in managing performance reports to effectively identify variances and act quickly to address them Proficient in Microsoft Office tools: Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (ability to create, edit, save, and send spreadsheets), and Microsoft PowerPoint (ability to create, edit, save, and send presentations) Ability to work any 8-hour shift between the hours of 7:00 AM - 7:00 PM CST Preferred Qualifications: Project Management experience Behavioral Health / Medical Call Operations knowledge OR experience Proficient in Workforce Management Knowledge with applications such as IEX, CMS, VCC, OMNI, OR other Telecommuting Requirements: Reside within the state of California Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: Mentoring, Coaching, Developing leaders, and front - line experience Solid analytical, problem solving and decision - making skills; ability to exercise good judgment Solid telephone and client service skills; ability to interact professionally in challenging situations Self - directed with ability to be flexible with shifting priorities Proven ability to prioritize effectively and drive results with sense of urgency Strategic thinker with ability to work with all levels of the organization Superior collaboration and verbal and written communication skills Influencer with strong communication skills - verbal and written Results focused, ability to remove roadblocks Agile, flexible, multi-tasker who enjoys complex challenges UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military Learn how Teresa, a Senior Quality Analyst,--works with--military veterans and ensures they receive the best benefits and experience possible.--https://uhg.hr/vet UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 10, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed. Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: #RPO, #YELLOW

Keywords: UnitedHealth Group, Pomona , Manager Operations - Behavioral Health Customer Service - Work From Home, Executive , Pomona, California