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Direct Customer Service Representative Needed ASAP!

Location: Pomona
Posted on: January 8, 2022

Job Description:

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Openings start full time and no experience is required, we provide on the job training!

Manage accounts 6-18 per week
Grow lead base
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer awards program and keep customers earning free products through our rewards programs
Keep records of customer interactions, process customer accounts
Follow communication procedures, guidelines for customer appointments
Take the extra mile

Job Requirements:
Desired Skills:
Track record of over-achieving quota
Strong -communication and active listening
Familiarity with social media
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Keywords: IMMEDIATE START!, Pomona , Direct Customer Service Representative Needed ASAP!, Hospitality & Tourism , Pomona, California

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