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Inside Sales Team Manager

Company: Ferguson
Location: Pomona
Posted on: May 10, 2022

Job Description:

Job Description:Ferguson is the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. The company is also a major distributor of HVAC equipment, fire protection systems, waterworks and industrial products and services. Ferguson and its subsidiaries serve customers in all 50 states, Puerto Rico, Mexico and the Caribbean.Ferguson is currently seeking the right individual to fill an immediate need for a Sales Team Manager for our Client Services business.The Inside Sales Manager will develop and implement sales strategies; identify potential customers; handle vendor relationships; and monitor industry trends.Responsibilities

  • Supervise 12-15 Inside Sales Reps to ensure high quality customer service standards, meeting sales goals, and helping to resolve customer concerns
  • Serve as day-to-day team leader leading all aspects of customer service and inside sales team
  • Effectively set priorities and expectations based on business need
  • Mentor, train, motivate, and develop team members to be successful
  • Monitor calls and offer guidance to improve call effectiveness and share the best techniques for successful sales calls
  • Set expectations and goals, by driving associate/team performance
  • Ensuring customer satisfaction and retention, assuring sales satisfaction, and building strong associate relationships
  • Evaluate associate key performance indicators and identify training needs and development opportunities
  • Participate in the work of associates to understand and distribute workload, drive productivity, and ensure effective work/life balanceRequirements
    • 2+ years' experience prior management / leadership experience is strongly preferred
    • Successful experience in Showroom inside sales leadership is ideal
    • Experience of using process and metrics/data to lead such a team
    • Prior experience of setting up inside sales process, metrics, and hiring team members with the ability to lead and motivate
    • Must possess a strong service orientation, and the desire to serve internal and external customers
    • Ability to build strong interpersonal relationships, and possess outstanding communication skills (oral and written).
    • Ability to quickly learn company systems and platforms
    • Must possess solid computer skills, including Microsoft Office and prior CRM/Salesforce experience is a plusFerguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
      • The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information

Keywords: Ferguson, Pomona , Inside Sales Team Manager, Hospitality & Tourism , Pomona, California

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