Front Desk Hospitality - Temecula KOA at Vail Lake Resort

Company: KEI Outdoors
Location: Temecula
Posted on: July 19, 2025

Job Description:

Description: The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you! Working hours: - Part-time positions available - 20-30 hours depending on the occupancy of the park - Shifts can be scheduled from 6am - 11pm - Monday - Sunday with highest priority Thursday - Sunday - Reports to Front Desk Manager - $16.50/hour & up depending on experience - Successful candidates will need open and flexible availability for scheduling RESPONSIBILITIES - Ensures customers receive a high level of service consistent with our customer service philosophy - Learn and operate Campground Management system - Communicate with all staff and management using Microsoft Teams - Help guests to reserve & register for their camping experience both in person and via the telephone - Enforce campground policies and implement solutions consistent with goals of park - Proactive guest management to ensure positive environment for all guests - Coordinate with Guest Service staff for late guest arrivals - Coordinate with Guest Service staff for problem resolution when applicable - Assists with handling and resolving guest complaints. - Greet all guests at entrance gate - Help facilitate day use passes for visitors and mountain bike riders - Cashier souvenir sales as well as stocking merchandise - Utilize creative problem-solving skills - Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction. Requirements: • Good customer service and communications skills • Ability to multi task and prioritize • Able to work with others and work independently • Professional Appearance and attitude towards guests and fellow team members • Communicate professionally and patiently • Be on your feet during shift and able to lift at least 30 lbs. • Ability to thrive in a fast-paced environment • Intermediate computer proficiency including email, internet and Microsoft Office Suite • Excellent verbal and written communication skills PM21 PI7a738259a541-37156-38052088

Keywords: KEI Outdoors, Pomona , Front Desk Hospitality - Temecula KOA at Vail Lake Resort, Hospitality & Tourism , Temecula, California