Assistant General Manager
Company: Marriott Hotels Resorts
Location: La Jolla
Posted on: April 1, 2026
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Job Description:
Description JOB SUMMARY Responsible for supporting all aspects
of the operation including guest and employee satisfaction, human
resources, financial performance, sales and revenue generation and
delivering a return on investment. Assists the General Manager in
leading the team in the development and implementation of
property-wide strategies. Verifies the implementation of the brand
service strategy and brand initiatives with the objective of
meeting or exceeding guest expectations. Builds relationships with
key customers and is involved in the sales process. CANDIDATE
PROFILE Education and Experience • High school diploma or GED; 4
years experience in the guest services, front desk, housekeeping,
or related professional area. OR • 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. CORE WORK ACTIVITIES Assisting the Operational
and Financial Management of the Property • Verifies that all brand
standards are being maintained in each area of the property. •
Verifies that all team members meet or exceed all brand
requirements. • Manages the operation of the all property
departments. • Promotes both Guarantee of Fair Treatment and Open
Door policies. • Verifies that a viable key control program is in
place. • Maintains current licenses and permits as prescribed by
local, state and federal agencies. • Provides a safe working
environment in compliance with OSHA/MSDS. • Manages all finance and
accounting functions, including, but not limited to, accounts
payable, accounts receivable, petty cash, payroll and ordering
procedures, end of period, banking procedures and PAF's. • Review
financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures. • Performs
required annual Quality audit with GM and RD. Supporting the
Management and Development of Departmental Teams • Stays readily
available/approachable for all employees. • Extends professionalism
and courtesy to employees at all times. • Leads by example
demonstrating self-confidence, energy and enthusiasm. •
Assists/teaches team managers scheduling (using Scheduling Tool)
against guest and hours/occupied room goals. Makes sure that
staffing levels are appropriate to exceed guest expectations. •
Sets clear performance expectations with the General Manager. •
Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement. Managing the Guest
Experience • Extends professionalism and courtesy to guests at all
times. • Motivates and encourages staff to solve guest and employee
related concerns. • Provides excellent customer service by being
readily available/approachable for all guests. • Takes proactive
approaches when dealing with guest concerns. • Assists employees in
understanding guests ever-changing needs and expectations, and how
to exceed them. Conducting Human Resource Activities • Verifies
that orientations for new team members are thorough and completed
in a timely fashion. • Takes proactive approaches when dealing with
employee concerns. • Verifies that property hiring practices comply
with I-9, and EEO requirements and strives for a culturally diverse
work place. Performs other duties as assigned and needed. At
Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
Keywords: Marriott Hotels Resorts, Pomona , Assistant General Manager, Hospitality & Tourism , La Jolla, California
