IS Analyst Senior Associate - Digital Workplace (JP9973)
Company: 3 Key Consulting
Location: Thousand Oaks
Posted on: April 1, 2026
|
|
|
Job Description:
Job Title : IS Analyst Senior Associate - Digital Workplace
(JP9973) Location: Thousand Oaks, Ca. Employment Type : Contract
Business Unit: Digital Workplace Solutions Duration : Initial 3
months with likely extensions Job posting date : 3/22/2022 Note:
Onsite 3 days per week Thousand Oaks ? 3 Key Consulting is hiring a
Sr Associate IS Analyst for a consulting engagement with our direct
client, a leading global bio-pharmaceutical company. Job Summary:
Member of IT team responsible for Supporting the Deskside Services
team in US / USTO (Thousand Oaks, Ca.) and work under supervision
of US Deskside Service Staff to support USTO end user devices.
Specific focus is required on device handling / IMAC
(Install-Move-Add-Change) activities (such as onboarding new users
/ termination of users) Guiding/monitoring (outsourced) activities
to make sure new hires receive their devices in time when joining
the client Guiding/monitoring (outsourced) activities on device
retrieval in case of terminations Support US Deskside Service Staff
on new upcoming M&A activities. Supervise End User outsourced
partner on device/asset activities such as handling new device
deliveries, device quarantining, disposal and return to vendor
activities. Day to Day monitoring on (outsourced) deskside service
performance on ticket/SLA compliance (incident, request and asset
management.) Support deskside projects and provide guidance and
direction to (outsourced) deskside support staff where needed.
Basic Qualifications: Bachelors degree or Associates with 4-6 YOE
with user desk side support Top Must have Skill Sets : Ability to
work in a fast-paced, highly technical environment. Excellent
customer service skills with expertise in troubleshooting,
diagnosing and solving complex problems Experience delivering end
user & desktop support services within regional or global companies
required Familiarity with supporting multiple device platforms –
Windows, iOS, MacOS Working knowledge of ITIL methodologies and
systems Experience successfully leading or delivery projects that
impact an entire organization. Employee Value Proposition : The
person in this role will support insourcing of client's patient
contact center insourcing process. You will gain skills delivering
user support and day to day management of services. Red Flags : 1)
No end user, deskside or technical support services background 2)
Lack of strong interpersonal communication skills Interview
Process: Phone screening followed by Panel interview We invite
qualified candidates to send your resume to
recruiting@3keyconsulting.com. If you decide that you’re not
interested in pursuing this position, please feel free to look at
other positions on our website www.3keyconsulting.com . You are
welcome to also share this posting with anyone you think might be
interested in applying for this role. Regards, 3KC Talent
Acquisition Team
Keywords: 3 Key Consulting, Pomona , IS Analyst Senior Associate - Digital Workplace (JP9973), IT / Software / Systems , Thousand Oaks, California
