W & R Coord I - YRC Worldwide Careers
Company: YRC Worldwide
Posted on: February 23, 2021
The Weights & Research (W&R) Coordinator is responsible for
identifying freight that is potentially misclassified, improperly
weighed and/or sized; researching associated commodity
classifications, reviewing customer pricing and then determining
and communicating appropriate corrective actions and necessary
billing adjustments. Working directly with customers and Sales to
address recurring W&R issues. Developing and improving systems,
procedures and methods of freight classification, dimension and
weight capture ensuring accurate results are achieved and
consistent standards are applied. Assisting, coaching and
collaborating with Operations Management with the objective of
optimizing the W&R program. Ensuring location compliance with
local and federal laws regulating scale and dimension device
calibration. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Direct all W&R activity at your assigned facility. Assist,
coach or collaborate with Operations Management with the objective
of optimizing the W&R program; working to reducing unnecessary
rework, controlling program costs, and leveraging local resources
to achieve monthly goals.
- Develop approach for effective reinforcement of W&R
activities including weight, inspections and packaging for
customers. Work to motivate dockworkers and Operations Teams to
support the program.
- Lead dock and office preshift discussions covering W&R
program topics including SOP changes and compliance issues. Provide
feedback to dockworkers related to account specific
- Coordinate scale and dimension device repairs and calibrations
with local Operations Team members and the respective device
vendors to ensure local and federal calibration law compliance.
Complete minor adjustments or repairs to reduce vendor costs.
Validate proper program records are maintained.
- Determine freight to inspect based on knowledge of
classification codes, historical trends, highest revenue potential
and interface with dockworkers and Operations Team members. Work
with dockworkers and operations supervisors to locate and hold
freight for inspection.
- By visually inspecting, measuring, weighing and photographing
the freight determine if billing adjustments are required, and
complete adjustments based on the inspection of the freight and
review of account pricing. Issue W&R certificates and
communicates required changes to Freight Billing Team.
- Collaborate with Account Executives and the Pricing Team on
customer specific freight classification, pricing, costing or
related issues discovered that require internal adjustment or
customer attention. Develop action plan for the customer to fix any
issues including inspections, weights and packaging.
- Direct local customer visits when necessary to discuss W&R
inspections, packaging and classification issues with customers;
the visit should be coordinated with the Sales Team.
- Investigate W&R customer protests for reversal of
additional charges, determine proper classification and negotiate
resolution that is acceptable to the customer and company.
Demonstrate sensitivity to the implications of W&R corrections
on external customer while ensure the company is properly
compensated for the services provided.
- Participate in the development of W&R goals by identifying
account pricing and classification changes of local and inbound
accounts that affect the goal setting effort.
- Attend local training, vendor and/or carrier meetings in
support of our internal programs; identify new opportunities and
work with internal teams to capture new program value. COMPETENCIES
- Adaptability - Maintaining effectiveness when experiencing
major changes in work responsibilities or environment (e.g.,
people, processes, structure, or culture); adjusting effectively to
change by exploring the benefits, trying new approaches, and
collaborating with others to make the change successful.
- Building Trusting Relationships - Using appropriate
interpersonal styles to establish effective relationships with
customers and internal partners; interacting with others in a way
that promotes openness and trust and gives them confidence in one's
- Collaborating - Working cooperatively with others to help a
team or work group achieve its goals.
- Communication - Conveying information and ideas clearly and
concisely to individuals or groups in an engaging manner that helps
them understand and retain the message; listening actively to
- Continuous Learning - Actively identifying new areas for
learning; regularly creating and taking advantage of learning
opportunities; using newly gained knowledge and skill on the job
and learning through their application.
- Initiating Action - Taking prompt action to accomplish work
goals; taking action to achieve results beyond what is required;
- Work Standards - Setting high standards of performance for self
and others; assuming responsibility and accountability for
successfully completing assignments or tasks; self-imposing
standards of excellence rather than having standards imposed.
- High school diploma and at least 2 years of full time working
- Effective verbal, written and interpersonal communication
skills. PREFERRED QUALIFICATIONS
- W&R and/or Transportation Program experience. WORKING
CONDITIONS Environmental working conditions vary and employee may
encounter vibration, noise, odors, and extremes in temperature and
wind as well as exposure to varied weather, varied surfaces, sharp
edges, varied lighting and confined and congested areas and
occasionally exposure to petroleum-based products such as gasoline,
diesel fuel, oil, and grease. PHYSICAL DEMANDS The position
requires the ability to stand, walk, and maintain balance for
extensive periods of time. Occasionally sit. Ability to perform
repetitive tasks such as typing and keying. Continually speaking
and hearing, giving and receiving directions. Occasional lifting,
pushing/pulling, carrying 10 lbs of supplies and materials is
required. YRC Worldwide, along with all subsidiary companies, are
an Equal Opportunity/Affirmative Action Employer Activity Feed 6551
Job shares through YRC Worldwide Someone applied to the Dock Worker
position. About an hour ago Someone applied to the Casual Clerk
position as a result of Skylar Armstrong's referral. 2 hours ago
Skylar Armstrong referred the Casual Clerk position. 2 hours ago
Someone applied to the Dock Worker position. 2 hours ago Someone
applied to the Dock Worker position. 2 hours ago
Keywords: YRC Worldwide, Pomona , W & R Coord I - YRC Worldwide Careers, Other , Pomona, California
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