CSDP - Client Services Development Program (Undergrad New College Grad)
Company: Visa
Location: Pomona
Posted on: May 7, 2022
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Job Description:
COMPANY DESCRIPTION Visa is a world leader in digital payments,
facilitating more than 215 billion payments transactions between
consumers, merchants, financial institutions and government
entities across more than 200 countries and territories each year.
Our mission is to connect the world through the most innovative,
convenient, reliable and secure payments network, enabling
individuals, businesses and economies to thrive. When you join
Visa, you join a culture of purpose and belonging - where your
growth is priority, your identity is embraced, and the work you do
matters. We believe that economies that include everyone
everywhere, uplift everyone everywhere. Your work will have a
direct impact on billions of people around the world - helping
unlock financial access to enable the future of money movement.
JOIN VISA: A NETWORK WORKING FOR EVERYONE. JOB DESCRIPTION The
Client Services Development Program (CSDP) is a two-year program
with four six-month rotations through various parts of Client
Services, including client facing, technical, operational, and
strategy rotations. The CSDP program supports Visa's mission to
build a strong Associate level pipeline of talent with
cross-functional knowledge and experience. In addition to
meaningful rotations, Associates are given training & development,
mentoring, networking and leadership exposure throughout the
two-year program. POTENTIAL LOCATIONS: Atlanta, GA - Miami, FL
WHAT IS CLIENT SERVICES? Through our deep knowledge and expertise,
we provide superior services to help clients get-to-market quickly
and successfully grow their businesses. Client Services plays a key
role in developing frictionless client experiences, representing
the client with Product and Technology and managing client
relationships. Client Services is comprised of global, regional and
in-market teams that in addition to the above also provide
day-to-day operational and technical support, manage Visa Rules and
industry standards, B2B and on behalf of B2C services including
dispute processing, and operating global contact centers.
SAMPLE ROTATIONAL ASSIGNMENTS The first two rotations will give the
Associate foundational knowledge of how Client Services works, and
how it delivers value to internal and external stakeholders on a
daily basis. They will gain proficiency in two key areas to
position them for greater success in their third and fourth
rotations, and for a final placement. The third and fourth
rotations will enable the Associates to build on their foundational
knowledge and apply their technical and client facing experience in
strategic and operational settings, essentially "rounding out"
their Client Services development. There may be opportunity to move
into a final placement with fewer rotations, depending on a
combination of factors including Associate performance, previous
experience (ex. Internal cohort) or circumstances. The first two
rotations are mandatory.
ROTATION 1 OR 2: TECHNICAL APTITUDE One of the key competencies for
many Client Services functions in TECHNICAL APTITUDE. These
potential rotations will allow the associate to gain understanding
of the technical aspects of the products/ services developed and
how to adapt technical concepts to drive business outcomes. This
also include knowledge of supporting technology, competitive
technology, in-house alternative technology, and the ability to
translate technical concepts to non-technical users. Potential
rotations may include: - Global Client Testing - facilitate client
testing & certification for Visa products and services, including
Business Enhancements Releases, to ensure successful deployment
- Technical Account Management - drive client partnership by
providing innovative and personalized service for Visa products and
supporting stakeholder escalations
- Client Configuration Management - manage technical set ups for
clients, ensuring they are configured correctly in Visa systems to
enable transaction processing
- Client Readiness - partner with product and technology to build
repeatable processes and automation to enable products that are
easy for clients to deploy and easy to scale within Visa
ROTATION 1 OR 2: CLIENT CENTRICITY As a function that provides
direct support to clients, CLIENT CENTRICITY is a key competency
(and a differentiator of the CSDP program). These potential
rotations will provide opportunities for the associate to relate to
and empathize with the client throughout the client's journey in
order to design and deliver the service experience strategy in
alignment with client needs to grow their business. Potential
rotations may include: - Account Management - own client
operational success, align closely with different functions
internally to ensure clients operate smoothly
- Account Support Center - provide first level operational support
for Visa clients who don't have a designated Account Manager, as
well as other Visa internal groups
- Client Care - resolves customer issues via multi-channel delivery
of tailored client solutions (phone, email, chat, social media,
etc)
ROTATION 3 OR 4: OPERATIONAL EXCELLENCE OPERATIONAL EXCELLENCE is a
critical competency to be successful at Visa. In these potential
rotations, associates will hone their abilities to plan, design,
implement, and monitor workflows to continuously improve systems
and business performance. Intended outcomes may include increasing
efficiencies or effectiveness, reducing operational expense at the
same time maintaining or enhancing experiences of stakeholders.
Associates will learn to understand and apply key operational or
teaming principles (e.g. Agile) in order to deliver value to Visa.
Potential rotations may include: - Business Operations -Global
roles that coordinate across functions and focus on process
improvements, revenue initiatives, events, meetings and trainings,
budgets, KPIs and other metrics
- Client Care Operations - non-client facing roles responsible for
the various disciplines that support a large Client Care
organization's operations (e.g. workforce planning, service level
development and management, location strategy, etc.)
- Program Management - drives effective management of programs and
projects across Client Services and cross functional teams such as
Product, Technology, Finance, etc.
ROTATION 3 OR 4: STRATEGIC THINKING STRATEGIC THINKING is a
critical competency to be successful at Visa. In these rotations,
Associates will learn to generate and apply unique insights and
opportunities intended to create competitive advantage(s) for Visa
Client Services, find solutions to difficult or complex issues,
whilst dealing with ambiguous situations, and apply different
methods and techniques such as analytical ability, lateral
thinking, and logical reasoning to create structure and a forward
path from ambiguity.
Potential rotations may include: - Visa Rules Management - develop
new or amended rules and waivers supporting new or changing
products, business, or market conditions and support compliance of
rules to protect the Visa network brand, franchise, and operating
model
- Global Business Optimization - through use of data analytics,
provides internal teams and clients with insights and
recommendations to optimize authorization performance based on
corporate strategy and scorecard goals
- Client Licensing - manage all aspects of issuing licenses and
numerics to Visa clients, while also ensuring clients are set up in
the Visa system correctly to enable transaction processing BASIC
QUALIFICATIONS (EXTERNAL COHORT) - Currently finishing an
accredited Bachelor's degree program
- Graduate between December 2021 - August 2022
- Permanent authorization to work in the U.S. is a precondition of
employment as Visa will not sponsor applicants for work visas in
connection with this program. BASIC QUALIFICATIONS (INTERNAL
COHORT) - Current Client Services employee with strong performance
in role
- Currently finishing a Bachelor's degree program or recently
completed a Bachelor's degree program
- Graduate between December 2020 - August 2022
- Permanent authorization to work in the U.S. is a precondition of
employment as Visa will not sponsor applicants for work visas in
connection with this program. PREFERRED QUALIFICATIONS - All majors
are welcome to apply
- Exceptional academic achievement
- Excellent analytical abilities, intellectual curiosity, and
interest in finding new ways to do things
- Outstanding verbal and written communication skills
- Professional maturity, strong work ethic and the ability to be
flexible and adaptable to changing business needs
- Demonstrated leadership capabilities in professional, academic,
or volunteer environments
- A global mindset and ability to work in a diverse workplace
- Experience in customer centric area, like Client Care (Internal
cohort) ADDITIONAL INFORMATION Visa has adopted a COVID-19
vaccination policy to safeguard the health and well-being of our
employees and visitors. As a condition of employment, all employees
based in the U.S. are required to be fully vaccinated for COVID-19,
unless a reasonable accommodation is approved or as otherwise
required by law. WORK HOURS: Varies upon the needs of the
department. TRAVEL REQUIREMENTS: This position requires travel5-10%
of the time. MENTAL/PHYSICAL REQUIREMENTS: This position will be
performed in an office setting. The position will require the
incumbent to sit and stand at a desk, communicate in person and by
telephone, frequently operate standard office equipment, such as
telephones and computers. Visa is an EEO Employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability or protected veteran status. Visa will
also consider for employment qualified applicants with criminal
histories in a manner consistent with EEOC guidelines and
applicable local law. Visa will consider for employment qualified
applicants with criminal histories in a manner consistent with
applicable local law, including the requirements of Article 49 of
the San Francisco Police Code.
Keywords: Visa, Pomona , CSDP - Client Services Development Program (Undergrad New College Grad), Other , Pomona, California
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