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IT helpdesk Support - 3pm -1130pm

Company: Prosum
Location: Pomona
Posted on: May 11, 2022

Job Description:

Responsible for participating in workflow and system optimization initiatives, telephone support, and other types of end-user workflow support to help the end users gain the expertise necessary for success. Provides first level application support for assigned applications Performs assessment, follow up and resolution of all reported application end user issues. Identifies additional training needs for end users as well as opportunities for system improvements and communicates observations to application team members. Captures and documents end-user issues to accurately assist to define and troubleshoot, resolve, escalate issues in collaboration with training and application team members Participates in functional testing, workflow documentation, and other duties as assigned. Experience 12 months of experience in a call center environment providing phone support or at-the-elbow support for software applications. Preferably for a system integrated Electronic Health Record application. One (1) year of experience working in a large healthcare environment is preferred. Knowledge Advanced computer skills, and advanced knowledge of Microsoft Office applications is required. ls bull Detail oriented Highly organized Excellent written and verbal communication Proficient in Microsoft Office, including Outlook, Word, and Excel Ability to work in high volume, fast paced environment Customer service oriented Excellent work ethic and commitment to job responsibilities

Keywords: Prosum, Pomona , IT helpdesk Support - 3pm -1130pm, Other , Pomona, California

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