Client Support Specialist West
Company: Attentive
Location: Pomona
Posted on: May 14, 2022
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Job Description:
**About the role** We are looking for a driven candidate to join
our team as a Client Support Specialist. You will be the
first-responder for Attentive's entire client base, troubleshooting
and resolving technical issues, and helping to reduce and remove
friction between our clients and their use of the platform. This
role is the face of our product experience and delivers the most
outstanding product support in the industry. This role requires a
special combination of high-level professional communication
skills, and the ability to analyze, troubleshoot, and resolve
complex technical issues. You will interface directly with our
clients on a daily basis, become a resident expert on all facets of
our platform and the broader ecommerce industry, and work
cross-functionally with marketing, sales, product, and design to
bridge the gap between product and customers. Your core
responsibility will be communicating with Attentive clients via
email and live chat to provide fast and accurate resolutions for
any issues they might encounter. " **Responsibilities** - Respond
to Attentive client needs via email and live chat, owning that
interaction from inception to resolution
- Troubleshoot technical platform issues
- Advise our clients on best-practices with the Attentive platform
and its use cases
- Assist clients with urgent needs and help usher them to the best
solutions and across our platform and the business
- Act as first line of defense for triaging & debugging platform
health issues
- Exceed client expectations on response quality, timeliness of
responses and overall customer experience
- Continuously train to become an expert on the Attentive platform,
mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product
requirements
Keywords: Attentive, Pomona , Client Support Specialist West, Other , Pomona, California
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