Customer Service Representative (CSR) - Great Perks and Benefits!
Company: IMMEDIATE START!
Posted on: September 24, 2022
We are looking for a customer-oriented service representative. A
customer service representative, or CSR, will act as a liaison,
provide product/services information and resolve any emerging
problems that our customer accounts might face with accuracy and
efficiency. The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative. They
love to talk. Customer Service Representatives can put themselves
in their customers' shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for
you. Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't
have enough information to resolve customer complaints. The target
is to ensure excellent service standards, respond efficiently to
customer inquiries, and maintain high customer satisfaction.
Openings start full time and no experience is required, we provide
on the job training! Responsibilities:
- Manage accounts 6-18 per week
- Grow lead base
- Identify and assess customers' needs to achieve
- Build sustainable relationships and trust with customer
accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the
- Meet personal/customer service team sales targets and call
- Handle customer awards program and keep customers earning free
products through our rewards programs
- Keep records of customer interactions, process customer
- Follow communication procedures, guidelines for customer
- Take the extra mile Job Requirements:Desired Skills: -
- Track record of over-achieving quota
- Strong -communication and active listening
- Familiarity with social media
- Customer orientation and ability to adapt/respond to different
types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time
Keywords: IMMEDIATE START!, Pomona , Customer Service Representative (CSR) - Great Perks and Benefits!, Other , Pomona, California
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