Customer Service Representative

Company: Morphius Corp
Location: Pomona
Posted on: March 19, 2023

Job Description:

We are looking for a full-time employee who will provide customer support to the organization. This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work.

(Remote for California Residents Only)

Responsibilities of a Customer Service Representative:

• Interact with customers daily to inform of client products and services
• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.
• Ensure and provide quality service to external customers.
• Answer all customer inquiries in a timely and professional manner.
• Process orders with high level accuracy.
• Maintain a positive representation of the company and associated brands at all times Requirements of a Customer Service Representative:
  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communication skills.
  • Must be personable and comfortable interacting with customers daily.
  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience Benefits:
    • Health insurance reimbursement for all staff (upon qualification)
    • Life insurance at no cost
    • Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
    • UNION BENEFITS - Our staff also belong to a union which includes benefits
      • Free college classes for all members
      • Student Debt Reduction Program
      • Scholarship access for members and their children
      • Union provides life insurance (in addition to our company) for all members
      • Roadside assistance for all members
      • Identity Theft Protection for all members

Keywords: Morphius Corp, Pomona , Customer Service Representative, Other , Pomona, California