Customer Support Representative - IMMEDIATE HIRE

Company: KPI Group
Location: Pomona
Posted on: March 19, 2023

Job Description:

Allow your career to flourish with our incomparable upbeat supportive team atmosphere!

We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our client's reputation. Our Customer Support Representatives do an exceptional job of creating the most enjoyable experience possible for our customers. We strongly believe in the value of investing in our Customer Support Representative team by creating a positive culture to train, develop, and motivate our Team, setting you up with the tools for professional success!

Are you?

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  Energetic
  
  
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  A go-getter
  
  
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  Quick on your feet
  
  
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  Friendly and outgoing
  
  
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  A team Player
  
  
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  Great with people
  
  
  
  Customer Support Representative Must:
  
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    Become an expert in product knowledge to provide solutions to customer questions and concerns
    
    
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    Gather and input customer order information
    
    
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    Develop effective questioning to determine customer needs and provide practical solutions
    
    
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    Remain professional, courteous, helpful, and sympathetic to customer needs at all times
    
    
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    Perform customer outreach and educate them on services and products
    
    
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    Work collectively with customer support and management team to improve the customer experience and increase customer retainment
    
    
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    Raise issues of concern or problems to the attention of upper management
    
    
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    Perform other duties as assigned by management
    
    

Keywords: KPI Group, Pomona , Customer Support Representative - IMMEDIATE HIRE, Other , Pomona, California