Call Center Representative

Company: Aston Carter
Location: Pomona
Posted on: March 19, 2023

Job Description:

Description:Department is tax specific Take inbound calls regarding property tax related questions Outbound calls for follow up with customer Goal 40 calls per day; lengthy callsWill receive faxes and emails that will require research and sent to appropriate lender/clients Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next. Calls get transferred over from lenderAbility to adapt to changesNewer employees will work w about 3 lenders for callsUse MSP and Blacknight application. Comfortable with escalation calls and ability to deescalateSkills:Mortgage, Property tax, Call center, excel data entryTop Skills Details:Mortgage, Property tax, Call centerAdditional Skills & Qualifications:Call center experience required Tax or mortgage call center experience preferred Collections experience Bilingual: Spanish or Mandarin Excel experience preferredExperience Level:Intermediate Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Pomona , Call Center Representative, Other , Pomona, California