Assigner I

Company: PCV Murcor
Location: Pomona
Posted on: May 23, 2023

Job Description:

Notice to Prospective Employees of PCV Murcor, Inc who are California Residents

PCV Murcor, Increspects the privacy of our employees and prospective employees.You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at https://www.pcvmurcor.com/privacy/.

If you have any questions please contact the CCPA Team at CCPA@pcvmurcor.comor (844) 900-5535.

Assigner I

(Customer Service / Vendor Negotiations)

Out of StateOkay - AZ, NV, ID, OH, TX, OR, UT (ONLY)

Position Overview

The Assigner I is an entry-level role and assumes the role of assigning basic orders promptly to ensure the order is delivered to the client by the due date requested. The Assigner I provides the appropriate assistance in helping solve any issues that may come up.

Essential Job Duties and Responsibilities

• Handles basic assignment
• Assign orders to the most qualified vendor within our panel or based on recruitment efforts
• Ensure that all outstanding orders are completed and submitted by the vendor due date and time
• Review and ensure that the vendor's product offering, quality, and fee schedule are in line with the client and the Company's guidelines
• Collaborate with vendors to ensure on-time delivery of reports to the client
• Serve as a conduit between Vendor to clients and borrowers
• Make appropriate notations in the order file that describes the current status of the order
• Provide feedback about vendor performance to vendor managers
• Partner with client service managers to resolve client delays, questions, concerns, etc.
• On-time assignment of all client orders to the most qualified vendor
• Provide vendor managers with key information regarding vendor coverage
• Resolve pre-confirmation order delays or problems
• Negotiate vendor fees and due date
• Handles inbound calls from the Vendor Hotline in support of the assignment function
• Manage competing demands and prioritize a queue effectively
• Perform office support functions including data entry and related duties as assigned
  
  Qualifications and Skills
  
  Required
  
  Preferred
  
  Qualification
  
  High School Diploma or Equivalent
  
  Some college or higher
  
  Experience
  
  1 - 3 years of customer service experience / call center experience
  
  1 - 3 years of inside sales experience
  
  Experience in fast-paced environment
  
  Prior Knowledge
  
  Customer Service principles
  
  Appraisal Management and Review Appraisal
  
  
  • Detailed oriented with excellent analytical skills
  • Excellent verbal and written communication skills
  • Ability to resolve problems and remove barriers to problem resolution
  • Proven ability to work in a complex, dynamic, and ambiguous environment
  • Excellent negotiation skills
  • Time Management skills
  • Microsoft Office Suite (Word & Excel & Outlook) intermediate level and above
    
    AA-EOE F/M/DISABILITY/VET
    
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    
    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: PCV Murcor, Pomona , Assigner I, Other , Pomona, California