Remedy ITSM Systems Engineer, Senior with Security Clearance

Company: Booz Allen Hamilton
Location: San Diego
Posted on: April 15, 2024

Job Description:

Job Number: R0194126 Remedy ITSM Systems Engineer, Senior
The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact in national security ? You understand your customer's environment and how to develop the right systems for their missionYour ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer focused engineering solutionAs a systems engineer on our team, you have the chance to shape the BMC Remedy solution by leading engineering and architecture for our clientYour customer will trust you to not only design and develop these systems, but also evolve them with advanced technology solutionsOn our team, you'll be able to broaden your skillset into areas like cloud, IT InfrastructureGrow your skills by merging systems engineering and cloud, data fabrics to create a highly adaptable ITSM solutionYour role will involve identifying, troubleshooting, and resolving issues within BMC Remedy applications, conducting root cause analyses, and integrating Remedy with enterprise monitoring toolsProactive monitoring of Remedy applications, performing risk assessment, remediation, and performance tuning will be crucial aspects of ensuring the system's optimal functionalityYou will be responsible for conducting user training sessions for both IT and business teams, crafting comprehensive documentation, standard operating procedures (SOPs), training materials, and user guidesIn addition to these responsibilities, you will play a pivotal role in the customization, configuration, upgrading, and further integration of the Enterprise Monitoring and Management systemJoin usThe world can't waitYou Have:--- 5+ years of experience in an IT system engineering role, including developing architecture and design of complex IT systems environments--- 3+ years of experience with deploying, engineering or administering BMC Helix ITSM products--- 3+ years of experience managing mid- to enterprise-scale networks--- 3+ years of experience with architecting, designing, securing, installing, troubleshooting, and documenting integrated server or network solutions--- Ability to obtain a security clearance--- HS diploma or GED--- IAT Level II Certification, including Security+ CE and Windows OS Certification Nice If You Have:--- Experience with managing BMC Remedy ITSM platform--- Experience with managing ServiceNow instance--- Experience with enterprise server, storage, networking, sof tware, and application services or equivalent depth in a single solution platform area--- Experience with cloud-based te chn ology--- Experience with Python or PowerShell scripting--- Secret clearance--- Bachelor's degree in CS, Information technology, or Engineering--- CASP or CISSP Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified informationCreate Your Career: Grow With Us Your growth matters to us-that's why we offer a variety of ways for you to develop your careerWith professional and leadership development opportunities like upskilling programs , tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own termsA Place Where You Belong Diverse perspectives cultivate collective ingenuityBooz Allen's culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to workWith an array of business resource groups and other opportunities for connection, you'll build your community in no timeSupport Your Well-Being Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and moreWith these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life-at work and at homeYour Candidate Journey At Booz Allen, we know our people are what propel us forward, and we value relationships most of allHere, we've compiled a list of resources so you'll know what to expect as we forge a connection with you during your journey as a candidate with usCompensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-beingOur offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent careOur recognition awards program acknowledges employees for exceptional performance and superior demonstration of our valuesFull-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programsIndividuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefitsWe encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits pageSalary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirementsThe projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD)The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employeesThis posting will close within 90 days from the Posting DateWork Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.--- If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
* If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific roleEEO Commitment We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

Keywords: Booz Allen Hamilton, Pomona , Remedy ITSM Systems Engineer, Senior with Security Clearance, Other , San Diego, California