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Helpdesk Analyst

Company: Prosum
Location: Pomona
Posted on: September 16, 2020

Job Description:

The Help Desk Analyst reports to the Technical Services Manager. This position is responsible for monitoring the helpdesk support work queue while prioritizing and escalating critical issues where necessary. The Help Desk Analyst answers the helpdesk phone to resolve customer problems in a timely and professional manner and works the after-hours on-call helpdesk. The Help Desk Analyst actively develops a positive working relationship with allstaff while keeping in compliance with helpdesk policies and procedures. bull NICE TO HAVE Prior experience with customer support in a call center environment in a healthcare facilitySDL2017

Keywords: Prosum, Pomona , Helpdesk Analyst, Professions , Pomona, California

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