Helpdesk Analyst
Company: Prosum
Location: Pomona
Posted on: September 16, 2020
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Job Description:
The Help Desk Analyst reports to the Technical Services Manager.
This position is responsible for monitoring the helpdesk support
work queue while prioritizing and escalating critical issues where
necessary. The Help Desk Analyst answers the helpdesk phone to
resolve customer problems in a timely and professional manner and
works the after-hours on-call helpdesk. The Help Desk Analyst
actively develops a positive working relationship with allstaff
while keeping in compliance with helpdesk policies and procedures.
bull NICE TO HAVE Prior experience with customer support in a call
center environment in a healthcare facilitySDL2017
Keywords: Prosum, Pomona , Helpdesk Analyst, Professions , Pomona, California
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