IT Infrastructure Tech IV - (Plant/DC/WH support)
Company: Niagara Bottling
Location: Diamond Bar
Posted on: April 23, 2024
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Job Description:
At Niagara, we re looking for Team Members who want to be part
of achieving our mission to provide our customers the highest
quality most affordable bottled water.Consider applying here, if
you want to:Work in an entrepreneurial and dynamic environment with
a chance to make an impact.Develop lasting relationships with great
people.Have the opportunity to build a satisfying career.We offer
competitive compensation and benefits packages for our Team
Members.IT Infrastructure Tech IV - (Plant/DC/WH support)The IT
Technician IV executes IT activities necessary to support and
maintain the business.
This includes planning and execution of tasks to support project
execution as needed for plant build/support activities, end user
equipment preparation/troubleshooting as well as other IT related
tasks.
The IT Technician IV is able to work in an autonomous fashion to
support the business and perform other IT tasks.
The IT Technician IV is the face of IT to the business, and as such
has a high level of focus on the end user experience and is able to
quickly drive issues to resolution.The position will support our
Baltimore and Richmond Plants and has to be based in or around
either Baltimore, MD OR Richmond, VA with a reasonable
commute.Execute IT Support Department s Tactical goals.Work with
the senior support team to execute projects based on priorities,
goals, and objectives.Take lead on executing day-to-day
responsibilities.Follow IT Support Technician work schedule to
ensure adequate coverage for 24x5 support (On-call
weekends).Maintain the highest level of customer service for our
end users (technical & soft skills).Take lead on the execution of
departmental projects, contributing where needed for successful
completion.Delegate issues to appropriate IT Teams as
needed.Provide notification to IT Support Management team when
issues are ongoing and impacting end users to keep them
informed.Travel to remote plants as needed based on projects and
support needsDocument all incoming issues and escalate to the
appropriate Support teams.Handle issues escalated up from lower
level support team to resolve end user and/or system issues.Please
note this job description is not designed to contain a
comprehensive list of activities, duties or responsibilities that
are required of the employee for this job. Duties, responsibilities
and activities may change at any time with or without prior
notice.QualificationsMinimum Qualifications:4 Years
Experience in Field or similar manufacturing environment4 Years
Experience in Position2 Years
Niagara IT Systems Experience or equivalent2 Years
Experience managing people/projects *experience may include a
combination of work experience and educationList if any travel is
required using percentage of time:75% - on average travels 3 weeks
out of the monthPreferred Qualifications:6 Years
Experience in Field or similar manufacturing environment6 Years
Experience working in Position4 Years
Experience managing people/projects*experience may include a
combination of work experience and educationCompetenciesThis
position embodies the values of Niagara s LIFE competency model,
focusing on the following key drivers of success:Lead Like an
OwnerMakes safety the number one priorityKeeps alert for safety
issues and escalates immediatelyEffectively prioritizes tasks based
on department goalsShows respect to others and confronts
interpersonal issues directlyPrioritizes resolution of customer
issues effectivelyResponds promptly and honors commitments to
internal and external customersInnovACTMakes recommendations to
continuously improve policies, methods, procedures, and/or
productsDemonstrates adaptability by reacting appropriately to
unexpected changes in situations or circumstancesIncreases
performance through greater efficiencyFind a WaySeeks to develop
technical knowledge through learning from other expertsUnderstands
interdepartmental impact of individual decisions and actionsSeeks
solutions rather than placing blameEmpowered to be
GreatConsistently looks for ways to improve one s self through
growth and development opportunitiesCommunicates clearly and
promptly up, down, and acrossCommunicates effectively to manage
expectationsAdditionally, IT Technician IV is expected to
demonstrate:Outstanding Customer/Client Focus.Strong technical
skillset with ability to diagnose complex, multi-faceted system
issues.Strong knowledge of and experience with Microsoft Office
software.Good written and verbal communication skills.Strong hands
on technology background on both hardware and software
platforms.Ability to adapt to change including advances in
technology.Provide technical guidance to Level I/II/III
techniciansStrong hardware troubleshooting skillset, familiarity
with laptops, desktops, servers and peripherals.Teamwork Orientated
but able to work independently as needed.EducationMinimum
Required:Associate's Degree in Computer Science, related field, or
equivalent work experiencePreferred:Bachelor's Degree in Computer
Science, related field, or equivalent work
experienceCertification/License: Required:
A+ CompTIA or equivalentPreferred:
MTA/MSCE, Network +Foreign Language Required:
None RequiredPreferred:
Elementary Proficiency, SpanishThe position will support our
Baltimore and Richmond Plants and has to be based in or around
either Baltimore, MD OR Richmond, VA with a reasonable
commute.Typical Compensation RangePay Rate Type: Hourly$33.45 -
$48.50 /
HourlyBenefitshttps://careers.niagarawater.com/us/en/benefitsAny
employment agency, person or entity that submits a rsum into this
career site or to a hiring manager does so with the understanding
that the applicant's rsum will become the property of Niagara
Bottling, LLC. Niagara Bottling, LLC will have the right to hire
that applicant at its discretion without any fee owed to the
submitting employment agency, person or entity.Employment agencies
that have fee agreements with Niagara Bottling, LLC and have been
engaged on a search shall submit rsum to the designated Niagara
Bottling, LLC recruiter or, upon authorization, submit rsum into
this career site to be eligible for placement fees.Niagara Plant
NameCORP-OFFSITE
Keywords: Niagara Bottling, Pomona , IT Infrastructure Tech IV - (Plant/DC/WH support), Professions , Diamond Bar, California
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