Loss Prevention Safety Specialist

Company: Goodwill Southern California
Location: Santa Monica
Posted on: May 8, 2025

Job Description:

Goodwill Industries of Southern California - Loss Prevention Safety SpecialistGoodwill is one of the leading non-profit brands worldwide and among the largest in Southern California. We are a dynamic organization committed to our Mission, our people, and our future. It's always a GOOD day in SoCal!The Loss Prevention Safety Specialist provides customer service and support at Goodwill SoCal locations. Responsibilities include monitoring surveillance systems, securing the building, providing reception and administrative support, creating reports, and delivering exceptional customer service. The role involves observing and reporting incidents to the Regional Loss Prevention Representative, maintaining high alertness, responsibility, confidentiality, greeting customers, preventing shoplifting through strong customer service skills, and assisting during emergencies.Essential Duties & Responsibilities

• Assist the Loss Prevention team in protecting company facilities, assets, employees, and guests, without serving as a Security Officer.
• Provide excellent customer service to all employees and guests.
• Respond professionally to assistance requests.
• Prepare incident reports, Daily Activity Reports, emails, and other required documentation effectively.
• Support Regional Loss Prevention Managers with special projects and assignments.
• Perform daily operational duties such as greeting customers, focusing on high shrink areas, de-escalating shoplifters and aggressive customers, assisting with trespassing, responding to emergencies, conducting evacuations, surveillance, and reporting incidents.
• Report serious incidents promptly, including medical emergencies, crimes, disasters, vandalism, theft, and illegal entries.
• Handle difficult or aggressive individuals professionally.
• Assist in leading and developing Loss Prevention Ambassadors.
• Support administrative duties and projects as required.Education & Experience

• Minimum of 1 year experience in Loss Prevention or Security.
• High school diploma or GED required.
• Effective communication skills, including report writing and interacting with Law Enforcement.
• Proficiency with Windows programs such as Word, Excel, Teams, and Email.
• Knowledge of surveillance systems like Verkada, Transcendent, Blue Iris, or similar.
• Valid driver's license and auto insurance; some travel may be required.
• Flexibility for shifts and overtime.
• Ability to handle confidential information and work independently.
• Strong interpersonal skills, integrity, honesty, and a high work ethic.
• Adaptability and punctuality.
• Background check and drug screening required.Goodwill Industries of Southern California is an equal opportunity employer. We encourage persons with barriers to employment and persons with disabilities to apply. We are committed to nondiscrimination and providing reasonable accommodations for qualified individuals.
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Keywords: Goodwill Southern California, Pomona , Loss Prevention Safety Specialist, Professions , Santa Monica, California