Front Desk Associate/Manager in Training

Company: Scenthound San Diego, CA
Location: San Diego
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Company parties Competitive salary Free food & snacks Free uniforms Training & development Who We Are: Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept, focused on the dogs overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, wed love to hear from you! Perks and Benefits: Direct career growth path to Management positions (Asst. Manager/Manager) Competitive hourly base pay, plus tips and sales bonuses Total Compensation - $24-29/hr Base pay is $18- 21/hr. Can expect $6-8 additional per hour based on tips and bonus. Opportunity for base pay increase/raise, contingent on monthly performance evaluations Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales are highly valued!) Customer service experience in retail or restaurant Computer/ Technology proficiency A passion for dogs and dog health & wellness! Willingness to work directly with dogs and be certified as an Independent Scent Tech Reliable transportation Willingness to work in a smoke-free environment Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! Tasks: Drive membership sales through health and wellness education Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales Develop membership leads; Follow up with potential members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities: Confidence in selling services and products Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to practice proper dog safety and dog handling Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently Accountability; hold oneself and others to Scenthound standards

Keywords: Scenthound San Diego, CA, Pomona , Front Desk Associate/Manager in Training, Sales , San Diego, California